What can I expect from THE INFINITE?
The experience is an awe-inspiring, immersive journey to space aboard the International Space Station. The walk-through experience is divided in 7 different chapters and lasts 60 minutes - 35 minutes in guided VR + 25 to 40 minutes at your pace.
We request that guests remain silent during THE INFINITE, as it truly heightens the experience for all space travelers.
How long is the experience?
The visit will take around 60 minutes.
What model of VR headsets are used during the experience?
During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.
Where is the experience located?
The event will take place at
The Craneway Pavilion @ The Richmond Waterfront/Ford Point
1414 Harbour Way South
Marina District, Richmond CA 94804 Click Here
for a map and directions.
Driving Directions: From Oakland, Alameda, San Jose:
Take 880 Northbound to 580 Westbound. Continue on 580 West towards Pt. Richmond. Exit Harbour Way South (Cutting Blvd), make immediate right onto Cutting Blvd (at the light). Make an immediate right onto Harbour Way South (at the light) and follow it to the waterfront.
From San Francisco, Berkeley:
Take 80 Eastbound to 580 Westbound. Continue on 580 West towards Pt. Richmond. Exit Harbour Way South (Cutting Blvd), make immediate right onto Cutting Blvd (at the light). Make an immediate right onto Harbour Way South (at the light) and follow it to the waterfront.
From Walnut Creek:
Take 24 Westbound. Continue on 580 Westbound towards Pt. Richmond. Exit Harbour Way South (Cutting Blvd), make immediate right onto Cutting Blvd (at the light). Make an immediate right onto Harbour Way South (at the light) and follow it to the waterfront.
Take the San Rafael Bridge/ 580 Eastbound. Exit Cutting Blvd. Turn left onto Cutting Blvd. Make a right onto Harbour Way South and follow it to the waterfront.
Take 80 Westbound. Exit Cutting Blvd. Turn right onto Cutting Blvd. Turn left onto Harbour Way South and follow it to the waterfront.
Is there parking available?
Craneway Pavilion has 1200 private, secure parking spots. Electric car charging stations are available. For private events valet parking is available please contact firstname.lastname@example.org.
Note: Craneway Pavilion is respectful of its neighbors and as a guest of the Craneway we extend this obligation to you as well. Please do not park in nearby business parks, neighborhoods or residential parking lots in the area. All vehicles parked in unauthorized areas will be towed at the owner's expense.
Are there restaurants close-by
Yes, your trip to the Craneway Pavilion located in the Richmond Marina is a true destination offering 4 adjacent restaurant concepts for you to enjoy. The Assemble Marketplace is a multi-concept restaurant, bar, and cafe - hosting Tommy’s Barbecue Company, Rocky Island Oyster Co, and Brezo. Modeled as a smaller San Francisco Ferry Building, Assemble Marketplace offers brunch, lunch, and dinner. Menu
A. Assemble Marketplace Restaurant (IG)
- Adjacent to The Infinite
- Hip spot for American bites & stunning bay views
- Same opening hours as the experience
- Seats 60 people, however, can accommodate up to 100 people
- B. Brezo Brunch & Lunch / Beverages Area Brezo, a family-run restaurant, and caterer located in the historic Craneway building, focus on farm-fresh California meats and organic produce with a Latin flare. They strive to make everything in-house and from the freshest quality natural ingredients. Their masa and pastries are freshly and locally made. Their seasonal menus reflect whatever is best in the market.
- C. Rocky Island Oyster. Co Rocky Island Oyster Company was founded in 2021 by Danny Pirello. Harkening back to Pirello’s childhood oyster bars in Scituate, Massachusetts, he was inspired to bring New England oyster culture to the Richmond waterfront with farm-direct fresh oysters from the East Coast and seafood classics such as lobster rolls.
- D. Tommy’s company Tommy’s Barbecue Company serves delicious smoked meats inspired by the storied tradition of Texas Barbeque. The San Francisco Chronicle named it a Top Ten BBQ restaurant in the Bay Area. Founded in El Sobrante in 2018, Tommy’s menu features pork ribs, smoked chicken, pulled pork, and brisket with several delectable sides.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue in an award-winning, architecturally significant Ford Assembly Plant that delivers awe-inspiring panoramic views of the Bay, the San Francisco skyline and surrounding areas.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next ten minutes.
What happens if I arrive late?
If you miss your check-in time, you should speak to a staff member when you arrive for assistance and, if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly you will lose your ticket. Being on time is really important as if you were to get into a spaceship!
Is there merch for sale?
Yes. There will be merch for sale on-site.
Take a souvenir from the experience home with you! After you’re done taking in breathtaking views of Earth, pass by THE INFINITE Shop to peruse our unique collection of accessories and apparel.
Treat yourself to a beautiful coffee table book, THE INFINITE t-shirt, NASA mission badge, and much, much more.
Please note that THE INFINITE Shop only accepts payments by card.
In what language is the experience presented?
The experience is presented in English only.
Do you have lockers?
We offer self-serve lockable lockers for small bags and belongings (size 1′×1′). We do not take responsibility for any belongings that are lost while left unattended. We do not suggest leaving any valuables, wallets, keys, phones in the lockers. We encourage you to leave all your valuables at home, and pack lightly.
HEALTH, SAFETY, AND ACCESS
What is the minimum age requirement?
THE INFINITE is perfect for a family with children ages 8 and over. Children under the age of 8 will not be admitted, not even little ones in baby carriers, as it is not recommended by VR manufacturers.
Can children do VR alone?
Children between 8 and 12 will have the opportunity to dive into THE INFINITE either in augmented reality with a tablet or in virtual reality with an OCULUS mask. However, they will only be able to do the latter if their accompanying parent or legal guardian signs the waiver acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion. Here is a waiver to sign for kids between 8 & 12 years old. There will be a copy at the check-in of the experience (to consult the waiver
Is the venue ADA compliant?
The experience is designed to be as accessible as possible and offers numerous alternative ways to be experienced to accommodate the needs of individuals requiring special consideration.
I have hearing aids, can I still do the experience ?
You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed.
For visitors who are hearing impaired, English subtitles are available.
Can this experience be done by a person wearing eye glasses?
The experience is more comfortable if you use contact lenses because they are placed directly onto your eyes.
According to official documentation from Oculus, they recommend glasses that are 142mm or less wide and 50mm or less high. Anything more than that will likely have trouble fitting in the Quest 2 and most other headsets on the market
Can I bring animals? Are service dogs allowed?
Due to the nature of the multi-user tracking technology, service dogs are permitted for the Space Walk portion of the experience. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality. They’re equally entitled to a free ticket to accommodate a companion.
Are there strobe lights, and is it safe for people who experience photosensitive epilepsy?
You can still enjoy the experience. However, the immersive installation "The Universe within the Universe" by Ryoji Ikeda contains some strobing light effects. We suggest visitors with heart conditions, photosensitive epilepsy, or a history of seizures not participate in this installation due to the flashing lights. If you are concerned, please ask an available attendant after your free-roaming VR experience for directions to bypass this section of the experience.
Is the virtual reality experience uncomfortable or unsuitable for people with certain conditions?
The virtual reality experience is safe and enjoyable, but can be uncomfortable for some people. It is not recommended for people with claustrophobia, heart problems, a history of seizures or epilepsy and/or sensitivity to flashing lights or 3D. One of the installations uses strobe lights.
People who are prone to motion sickness are also more likely to experience discomfort when using a virtual reality headset. Similar to the symptoms sometimes experienced when stepping off a cruise ship, vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world.
For those who experience motion sickness or vertigo, we have a few options:
- We have the option for the experience to be done with the use of a tablet and augmented reality technology. This will let visitors share the same experience alongside their friends and family, and see what they're seeing.
- We've also created an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it's not interactive, it's a 360-degree immersive documentary that lets visitors still experience life aboard the International Space Station.
What accessibility options do we have for someone visually impaired?
While it may seem like a medium so dependent on vision can’t accommodate individuals who are blind or have difficulty seeing, it’s still possible for them to participate in a version of the experience. Sound design in virtual reality is effective and interesting. VR technology allows for the realistic placement of sounds within a virtual space. This means that visitors can turn their heads and the sound will correspond to the placement of their head—it would still give the sensation as though they were really aboard the ISS. This is called ambisonic sound, and there’s ongoing research being done into the benefits of virtual reality, ambisonic sound design, and its application in creating experiences for the visually impaired. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality. They’re equally entitled to a free ticket to accommodate a companion.
Is the experience accessible for people with reduced mobility?
If you have special mobility concerns. Throughout, the exhibition is outfitted with ramps, and all entrances and exits are designed wide enough for manual wheelchairs, canes, walkers, or alternative manual mobility devices.
For those with reduced mobility (RM), we have a few different options available to accommodate you:
- Guests with reduced mobility and requiring the assistance of a companion To provide better guidance and to have a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to do the virtual reality component as well. The intention is for both parties to share the virtual universe. One companion is entitled to free admission. Manual Transport Wheelchairs are available on-site free of charge for visitors to use.
- Guest with reduced mobility attending alone During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.
- Options for Motorized Wheelchairs As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we’re unable to accommodate all types of motorized vehicles. In these instances, you have three options available.
- Motorized Wheelchairs that can be put in manual mode can be treated as though you were using a Manual Transport Wheelchair. You’re entitled to a free admission for your companion who is encouraged to do the virtual reality component with you.
- For those in Motorized Wheelchairs who are unable to operate in manual mode, there’s also an option to see an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it’s not interactive, it’s a 360-degree immersive documentary that lets you experience life aboard the International Space Station.
- We can also provide a Manual Transport Wheelchair on-site free of charge. We highly advise you to call in advance if you require the use of one of our Manual Transport Wheelchairs to ensure that it will be reserved for you.
Where can I get tickets?
We recommend getting your tickets ahead of time through Fever. You can get your tickets in advance:
What are the official sellers for this experience?
Official tickets for THE INFINITE can only be purchased on Fever
. Tickets are not available on any other website or ticketing platform.
What is your refund/exchange policy?
All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us
for more information. Be sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my ticket to someone else?
Tickets are issued in the buyer’s name and may be used by guests who are not the named ticket buyer. It is the ticket buyer's responsibility to forward all event communications to the rest of their party. The ticket buyer will be able to transfer ticket(s) to other guests. It is as easy as clicking 'Transfer Tickets' on your ticket on the Fever app. Please contact us
if you need additional help. Make sure to include your ticket order number. Tickets are available in the confirmation email and in the Fever app under 'Tickets'.
I can't find my ticket. What can I do?
You can find your ticket and its QR code in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from Google Play
and Apple Store
. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us
for more information. Make sure to include your ticket order number.
Should I wear a mask?
We are committed to the health and safety of our guests. At this time, masks are strongly encouraged for guests, but not required. Vaccine proof and masks are required for The Infinite staff. Our protocols are subject to change as conditions evolve, in accordance with recommended guidelines from the Centers for Disease Control and Prevention and local health officials.
Is it COVID secure and safe?
Yes, the experience is designed to be COVID safe. The INFINITE team has implemented stringent safety measures and takes the health and safety of our customers very seriously. We thoroughly clean and sanitize all our equipment before passing it through a UV sterilization process after each use.
Can I take photos or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @theinfinite.experience and #theinfiniteexperience
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Are there chairs available? Can I be seated during the experience/exhibition?
No, it is a physical experience and most of the time (more than 50 minutes), you walk around the different areas.
Do we need to dress in a special way for this experience?
We recommend that you dress comfortably and wear comfortable shoes as it's a physical experience. For your safety, high heels are not permitted. We do not recommend that you wear a skirt or dress, as there are mirrors on the floor in two of the areas. Hats and caps are also not recommended due to the VR headset.
For the safety of others, backpacks (even small ones) are not permitted. Only small side handbags will be allowed.
What are the prohibited items at the experience?
Flash photography, food or beverages, alcohol, vapes, firearms & weapons, anything which may disturb the other patrons.