What can I expect from THE INFINITE?
The experience is an awe-inspiring, immersive journey to space aboard the International Space Station. The walk-through experience is divided in 7 different chapters and lasts 60 minutes - 35 minutes in guided VR + 25 to 40 minutes at your pace.
We request that guests remain silent during THE INFINITE, as it truly heightens the experience for all space travelers.
How long is the experience?
The visit will take around 60 minutes.
What model of VR headsets are used during the experience?
During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.
Where is the experience located?
The event took place at the Tacoma Armory (Tacoma Arts Live)
1001 S Yakima Ave, Tacoma, WA 98405
for a map and directions.
- From I-5, take the City Center exit to Highway 705.
- Follow Highway 705 to the “A” Street exit.
- From “A” Street, turn left onto S. 11th Street.
- Continue west for 10 blocks on S. 11th Street.
- Tacoma Armory will be on your right at the corner of S. 11th Street and S. Yakima Ave.
- Paid public parking is to your right on S. 11th St before the Tacoma Armory.
Is there parking available?
Street parking is available around Tacoma Armory near the Pierce County-District Court Building, but is limited to either 30 minutes or one hour, and is free after 6 p.m. Paid public parking is available adjacent to the campus, operated by Diamond Parking. Please enter through the doors on the west side of the building on Yakima Avenue. Click here for a map and directions.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next ten minutes.
What happens if I arrive late?
If you miss your check-in time, you should speak to a staff member when you arrive for assistance and, if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly you will lose your ticket. Being on time is really important as if you were to get into a spaceship!
Is there merchandise for sale?
Yes. There is merchandise for sale on-site.
In what language is the experience presented?
The experience is presented in English only.
What is the minimum age requirement?
THE INFINITE is perfect for a family with children ages 8 and over. Children under the age of 8 will not be admitted, not even little ones in baby carriers, as it is not recommended by VR manufacturers.
Can children do VR alone?
Children between 8 and 12 will have the opportunity to dive into THE INFINITE either in augmented reality with a tablet or in virtual reality with an OCULUS mask. However, they will only be able to do the latter if their accompanying parent or legal guardian signs the waiver acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion. Here is a waiver to sign for kids between 8 & 12 years old. There will be a copy at the check-in of the experience (to consult the waiver
Is the venue ADA compliant?
The experience is designed to be as accessible as possible and offers numerous alternative ways to be experienced to accommodate the needs of individuals requiring special consideration.
Is the experience accessible for people with reduced mobility?
If you have mobility concerns: the exhibition is outfitted with ramps throughout, and all entrances and exits are designed wide enough for manual wheelchairs, canes, walkers, or alternative manual mobility devices. For those with reduced mobility (RM), we have a few different options available to accommodate you: 1. Guests with reduced mobility and requiring the assistance of a companion
2. Guest with reduced mobility attending alone
- To provide better guidance and to have a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to do the virtual reality component as well. The intention is for both parties to share the virtual universe. One companion is entitled to free admission. Manual Transport Wheelchairs are available on-site free of charge for visitors to use.
- During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.
Options for Motorized Wheelchairs We highly advise you to call in advance if you require the use of one of our Manual Transport Wheelchairs to ensure that it will be reserved for you.
- As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we’re unable to accommodate all types of motorized vehicles. In these instances, you have three options available.
- Motorized Wheelchairs that can be put in manual mode can be treated as though you were using a Manual Transport Wheelchair. You’re entitled to a free admission for your companion who is encouraged to do the virtual reality component with you.
- For those in Motorized Wheelchairs who are unable to operate in manual mode, there’s also an option to see an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it’s not interactive, it’s a 360-degree immersive documentary that lets you experience life aboard the International Space Station.
- We can also provide a Manual Transport Wheelchair on-site free of charge.
I have hearing aids, can I still do the experience ?
You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed.
For visitors who are hearing impaired, English subtitles are available.
Can this experience be done by a person wearing eye glasses?
The experience is more comfortable if you use contact lenses because they are placed directly onto your eyes.
According to official documentation from Oculus, they recommend glasses that are 142mm or less wide and 50mm or less high. Anything more than that will likely have trouble fitting in the Quest 2 and most other headsets on the market
What accessibility options do we have for someone visually impaired?
While it may seem like a medium so dependent on vision can’t accommodate individuals who are blind or have difficulty seeing, it’s still possible for them to participate in a version of the experience. Sound design in virtual reality is effective and interesting. VR technology allows for the realistic placement of sounds within a virtual space. This means that visitors can turn their heads and the sound will correspond to the placement of their head—it would still give the sensation as though they were really aboard the ISS. This is called ambisonic sound, and there’s ongoing research being done into the benefits of virtual reality, ambisonic sound design, and its application in creating experiences for the visually impaired. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality. They’re equally entitled to a free ticket to accommodate a companion.
Can I bring animals? Are service dogs allowed?
Due to the nature of the multi-user tracking technology, service dogs are permitted for the Space Walk portion of the experience. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality. They’re equally entitled to a free ticket to accommodate a companion.
Will there be strobe lights?
Yes, in an exclusive installation from world renowned Japanese artist Ryoji Ikeda. While the flashing lights are not damaging to the eyes, we do not recommend visitors who experience photosensitive epilepsy, who have a history of seizures, or who have a heart condition to partake in this installation. If you are at all concerned, please ask an available attendant after your free-roaming experience for directions to bypass these sections of the experience.
Is the virtual reality experience uncomfortable or unsuitable for people with certain conditions?
The virtual reality experience is safe and enjoyable, but can be uncomfortable for some people. It is not recommended for people with claustrophobia, heart problems, a history of seizures or epilepsy and/or sensitivity to flashing lights or 3D. One of the installations uses strobe lights.
People who are prone to motion sickness are also more likely to experience discomfort when using a virtual reality headset. Similar to the symptoms sometimes experienced when stepping off a cruise ship, vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world.
For those who experience motion sickness or vertigo, we have a few options:
- We have the option for the experience to be done with the use of a tablet and augmented reality technology. This will let visitors share the same experience alongside their friends and family, and see what they're seeing.
- We've also created an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it's not interactive, it's a 360-degree immersive documentary that lets visitors still experience life aboard the International Space Station.
Where can I get tickets?
We recommend getting your tickets ahead of time through Fever. You can get your tickets in advance:
What are the official sellers for this experience?
Official tickets for THE INFINITE can only be purchased on Fever
. Tickets are not available on any other website or ticketing platform.
Is there a Military discount?
We offer a special military rate starting at $40 + $5.50 fees for regular dates and $48 + fees $5.82 for the peak dates. Click here
for more information.
What is your refund/exchange policy?
All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us
for more information. Be sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my ticket to someone else?
Tickets are issued in the buyer’s name and may be used by guests who are not the named ticket buyer. It is the ticket buyer's responsibility to forward all event communications to the rest of their party. The ticket buyer will be able to transfer ticket(s) to other guests. It is as easy as clicking 'Transfer Tickets' on your ticket on the Fever app. Please contact us
if you need additional help. Make sure to include your ticket order number. Tickets are available in the confirmation email and in the Fever app under 'Tickets'.
I can't find my ticket. What can I do?
You can find your ticket and its QR code in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from Google Play
and Apple Store
. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us
for more information. Make sure to include your ticket order number.
Should I wear a mask?
We are committed to the health and safety of our guests. At this time, masks are strongly encouraged for guests, but not required. Vaccine proof and masks are required for The Infinite staff. Our protocols are subject to change as conditions evolve, in accordance with recommended guidelines from the Centers for Disease Control and Prevention and local health officials.
Is it COVID secure and safe?
Yes, the experience is designed to be COVID safe. The INFINITE team has implemented stringent safety measures and takes the health and safety of our customers very seriously. We thoroughly clean and sanitize all our equipment before passing it through a UV sterilization process after each use.
Can I take photos or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @theinfinite.experience and #theinfiniteexperience
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Are there chairs available? Can I be seated during the experience/exhibition?
No, it is a physical experience and most of the time (more than 50 minutes), you walk around the different areas.
Will restrooms be available on site?
Yes, there are adequate restroom facilities on site.
Do we need to dress in a special way for this experience?
We recommend that you dress comfortably and wear comfortable shoes as it's a physical experience. For your safety, high heels are not permitted. We do not recommend that you wear a skirt or dress, as there are mirrors on the floor in two of the areas. Hats and caps are also not recommended due to the VR headset.
For the safety of others, backpacks (even small ones) are not permitted. Only small side handbags will be allowed.
Do you have lockers?
There will be cubbies available for clients to leave their affairs, however these are unattended and do not have a lock. We do not take responsibility for any belongings that are lost while left unattended. We do not suggest leaving any valuables, wallets, keys, phones, in the cubbies. We encourage you to leave all your valuables at home, and to pack lightly.
What are the prohibited items at the experience?
Flash photography, food or beverages, alcohol, vapes, firearms & weapons, anything which may disturb the other patrons.