Name: Space Explorers: THE INFINITE in Seattle-Tacoma
Start: May 25, 2022 20:00:00 GMT+0100
End: Sep 06, 2022 20:00:00 GMT+0100
Location: Tacoma Armory

Question 1

What can I expect from THE INFINITE?

Accepted Answer

The experience is an awe-inspiring, immersive journey to space aboard the International Space Station. The walk-through experience is divided in 7 different chapters and lasts 60 minutes - 35 minutes in guided VR + 25 to 40 minutes at your pace.
We request that guests remain silent during THE INFINITE, as it truly heightens the experience for all space travelers.

Question 2

How long is the experience?

Accepted Answer

The visit will take around 60 minutes.

Question 3

What model of VR headsets are used during the experience?

Accepted Answer

During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.

Question 4

Where is the experience located?

Accepted Answer

The event took place at the Tacoma Armory (Tacoma Arts Live)
1001 S Yakima Ave, Tacoma, WA 98405
Click here for a map and directions.

Directions

From I-5, take the City Center exit to Highway 705.
Follow Highway 705 to the “A” Street exit.
From “A” Street, turn left onto S. 11th Street.
Continue west for 10 blocks on S. 11th Street.
Tacoma Armory will be on your right at the corner of S. 11th Street and S. Yakima Ave.
Paid public parking is to your right on S. 11th St before the Tacoma Armory.

Question 5

Is there parking available?

Accepted Answer

Street parking is available around Tacoma Armory near the Pierce County-District Court Building, but is limited to either 30 minutes or one hour, and is free after 6 p.m. Paid public parking is available adjacent to the campus, operated by Diamond Parking. Please enter through the doors on the west side of the building on Yakima Avenue. Click here for a map and directions.

Question 6

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 7

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next ten minutes.

Question 8

What happens if I arrive late?

Accepted Answer

If you miss your check-in time, you should speak to a staff member when you arrive for assistance and, if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly you will lose your ticket. Being on time is really important as if you were to get into a  spaceship!

Question 9

Is there merchandise for sale?

Accepted Answer

Yes. There is merchandise for sale on-site.

Question 10

In what language is the experience presented?

Accepted Answer

The experience is presented in English only.

Question 11

What is the minimum age requirement?

Accepted Answer

THE INFINITE is perfect for a family with children ages 8 and over. Children under the age of 8 will not be admitted, not even little ones in baby carriers, as it is not recommended by VR manufacturers.

Question 12

Can children do VR alone?

Accepted Answer

Children between 8 and 12 will have the opportunity to dive into THE INFINITE either in augmented reality with a tablet or in virtual reality with an OCULUS mask. However, they will only be able to do the latter if their accompanying parent or legal guardian signs the waiver acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion. Here is a waiver to sign for kids between 8 & 12 years old. There will be a copy at the check-in of the experience (to consult the waiver).

Question 13

Is the venue ADA compliant?

Accepted Answer

The experience is designed to be as accessible as possible and offers numerous alternative ways to be experienced to accommodate the needs of individuals requiring special consideration.

Question 14

Is the experience accessible for people with reduced mobility?

Accepted Answer

If you have mobility concerns: the exhibition is outfitted with ramps throughout, and all entrances and exits are designed wide enough for manual wheelchairs, canes, walkers, or alternative manual mobility devices. For those with reduced mobility (RM), we have a few different options available to accommodate you:

1. Guests with reduced mobility and requiring the assistance of a companion

To provide better guidance and to have a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to do the virtual reality component as well. The intention is for both parties to share the virtual universe. One companion is entitled to free admission. Manual Transport Wheelchairs are available on-site free of charge for visitors to use.

2. Guest with reduced mobility attending alone

During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.

Options for Motorized Wheelchairs

As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we’re unable to accommodate all types of motorized vehicles. In these instances, you have three options available.
1. Motorized Wheelchairs that can be put in manual mode can be treated as though you were using a Manual Transport Wheelchair. You’re entitled to a free admission for your companion who is encouraged to do the virtual reality component with you.
2. For those in Motorized Wheelchairs who are unable to operate in manual mode, there’s also an option to see an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it’s not interactive, it’s a 360-degree immersive documentary that lets you experience life aboard the International Space Station.
3. We can also provide a Manual Transport Wheelchair on-site free of charge.

We highly advise you to call in advance if you require the use of one of our Manual Transport Wheelchairs to ensure that it will be reserved for you.

Question 15

I have hearing aids, can I still do the experience ?

Accepted Answer

You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed.
For visitors who are hearing impaired, English subtitles are available.

Question 16

Can this experience be done by a person wearing eye glasses?

Accepted Answer

The experience is more comfortable if you use contact lenses because they are placed directly onto your eyes.
According to official documentation from Oculus, they recommend glasses that are 142mm or less wide and 50mm or less high. Anything more than that will likely have trouble fitting in the Quest 2 and most other headsets on the market

Question 17

What accessibility options do we have for someone visually impaired?

Accepted Answer

While it may seem like a medium so dependent on vision can’t accommodate individuals who are blind or have difficulty seeing, it’s still possible for them to participate in a version of the experience. Sound design in virtual reality is effective and interesting. VR technology allows for the realistic placement of sounds within a virtual space. This means that visitors can turn their heads and the sound will correspond to the placement of their head—it would still give the sensation as though they were really aboard the ISS. This is called ambisonic sound, and there’s ongoing research being done into the benefits of virtual reality, ambisonic sound design, and its application in creating experiences for the visually impaired. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality. They’re equally entitled to a free ticket to accommodate a companion.

Question 18

Can I bring animals? Are service dogs allowed?

Accepted Answer

Due to the nature of the multi-user tracking technology, service dogs are permitted for the Space Walk portion of the experience. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality. They’re equally entitled to a free ticket to accommodate a companion.

Question 19

Will there be strobe lights?

Accepted Answer

Yes, in an exclusive installation from world renowned Japanese artist Ryoji Ikeda. While the flashing lights are not damaging to the eyes, we do not recommend visitors who experience photosensitive epilepsy, who have a history of seizures, or who have a heart condition to partake in this installation. If you are at all concerned, please ask an available attendant after your free-roaming experience for directions to bypass these sections of the experience.

Question 20

Is the virtual reality experience uncomfortable or unsuitable for people with certain conditions?

Accepted Answer

The virtual reality experience is safe and enjoyable, but can be uncomfortable for some people. It is not recommended for people with claustrophobia, heart problems, a history of seizures or epilepsy and/or sensitivity to flashing lights or 3D. One of the installations uses strobe lights.
People who are prone to motion sickness are also more likely to experience discomfort when using a virtual reality headset. Similar to the symptoms sometimes experienced when stepping off a cruise ship, vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world.

We have the option for the experience to be done with the use of a tablet and augmented reality technology. This will let visitors share the same experience alongside their friends and family, and see what they're seeing.
We've also created an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it's not interactive, it's a 360-degree immersive documentary that lets visitors still experience life aboard the International Space Station.

Question 21

Where can I get tickets?

Accepted Answer

We recommend getting your tickets ahead of time through Fever. You can get your tickets in advance:

Question 22

What are the official sellers for this experience?

Accepted Answer

Official tickets for THE INFINITE can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Question 23

Is there a Military discount?

Accepted Answer

We offer a special military rate starting at $40 + $5.50 fees for regular dates and $48 + fees $5.82 for the peak dates. Click here for more information.

Question 24

What is your refund/exchange policy?

Accepted Answer

All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us for more information. Be sure to include your ticket order number.

Question 25

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 26

Can I transfer my ticket to someone else?

Accepted Answer

Tickets are issued in the buyer’s name and may be used by guests who are not the named ticket buyer. It is the ticket buyer's responsibility to forward all event communications to the rest of their party. The ticket buyer will be able to transfer ticket(s) to other guests. It is as easy as clicking 'Transfer Tickets' on your ticket on the Fever app. Please contact us if you need additional help. Make sure to include your ticket order number. Tickets are available in the confirmation email and in the Fever app under 'Tickets'.

Question 27

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket and its QR code in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from Google Play and Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us

Question 28

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

Question 29

Should I wear a mask?

Accepted Answer

We are committed to the health and safety of our guests. At this time, masks are strongly encouraged for guests, but not required. Vaccine proof and masks are required for The Infinite staff. Our protocols are subject to change as conditions evolve, in accordance with recommended guidelines from the Centers for Disease Control and Prevention and local health officials.

Question 30

Is it COVID secure and safe?

Accepted Answer

Yes, the experience is designed to be COVID safe.  The INFINITE team has implemented stringent safety measures and takes the health and safety of our customers very seriously. We thoroughly clean and sanitize all our equipment before passing it through a UV sterilization process after each use.

Question 31

Can I take photos or record the experience?

Accepted Answer

Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @theinfinite.experience and #theinfiniteexperience
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.

Question 32

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

No, it is a physical experience and most of the time (more than 50 minutes), you walk around the different areas.

Question 33

Will restrooms be available on site?

Accepted Answer

Yes, there are adequate restroom facilities on site.

Question 34

Do we need to dress in a special way for this experience?

Accepted Answer

We recommend that you dress comfortably and wear comfortable shoes as it's a physical experience. For your safety, high heels are not permitted. We do not recommend that you wear a skirt or dress, as there are mirrors on the floor in two of the areas. Hats and caps are also not recommended due to the VR headset.
For the safety of others, backpacks (even small ones) are not permitted. Only small side handbags will be allowed.

Question 35

Do you have lockers?

Accepted Answer

There will be cubbies available for clients to leave their affairs, however these are unattended and do not have a lock. We do not take responsibility for any belongings that are lost while left unattended. We do not suggest leaving any valuables, wallets, keys, phones, in the cubbies. We encourage you to leave all your valuables at home, and to pack lightly.

Question 36

What are the prohibited items at the experience?

Accepted Answer

Flash photography, food or beverages, alcohol, vapes, firearms & weapons, anything which may disturb the other patrons.

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